General / Scope
The following General Terms and Conditions shall apply exclusively to the business relationship between Best Pool Supplies Pty Ltd and its website (hereinafter: "Best Pool Supplies" or “the site”) as well as our users, in the version applicable on the date of use. Best Pool Supplies does not recognise any terms and conditions set by the user that differ from these unless Best Pool Supplies has agreed to their validity in writing. The user acknowledges and agrees that Best Pool Supplies reserves the right, at its sole discretion, at any time, to change and, without prior notice, amend or delete any provision of these terms and conditions. Any such change, amendment and/or modification will become effective immediately when posted on our website. You are solely responsible for informing yourself of any such change by regularly checking any changes to these terms and conditions. Your continued right to use our services is subject to your compliance at all times with these terms, as amended or modified and in effect at each such time. Your rights hereunder, including to and under your account with Best Pool Supplies, are personal, and may not be used, shared or accessed by, or assigned or transferred to, any other person.
Ownership of the content
The materials displayed on this site, including without limitation all information, text, materials, graphics, software, advertisements, names, logos and trademarks (if any) on this site ("Content") are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this content in any way except as expressly authorised in writing by Best Pool Supplies. You may view this site using your web browser and save an electronic copy, or print out a copy, of parts of this web site solely for your own information, research or study, but only if you keep all Content intact and in the same form as presented on this site (including without limitation all copyright, trade mark and other proprietary notices and all advertisements). You must not use this site or the information on this site in any manner or for any purpose which is unlawful or in any manner which violates any right of Best Pool Supplies or which is prohibited by the General Conditions.
Promotions presented by Best Pool Supplies shall only be valid if they are announced on Best Pool Supplies website or by newsletter. Commentary and other materials posted on the Best Pool Supplies website are not intended to amount to advice on which any credibility can be placed. Best Pool Supplies disclaims to the fullest extent permitted by law all liability and responsibility arising from any reliance placed on such materials by any visitors to the Best Pool Supplies website or by anyone who may be informed of any of its contents.
We ship goods either with Australia Post or courier and delivery is 2-3 working days for major east coast capital cities and 5-6 working days/business days for Perth. It may take up to 10 days or more for remote areas. Delivery time is calculated from the time the goods are dispatched from our warehouse or our suppliers warehouse. We only ship within Australia.
Orders are dispatched from our warehouse in Byron Bay or directly from our suppliers warehouse and delivered by Australia Post or Courier during normal business hours. A signature will be required on delivery and if you are not home to receive your parcel; a delivery card will be left in your letterbox informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-delivery. Freight charges paid for the original dispatch are not refundable. With this in mind, it's best to supply a work delivery address whenever possible.
Please note that the above is a guide only as set out by our delivery service carriers. Rural and remote addresses, where delivery is not provided every day, may take longer. Best Pool Supplies cannot guarantee exact delivery times. Occasionally, delays may occur with our carriers that we have no control over. In these circumstances, Best Pool Supplies will not be liable for any delays, expenses or damages incurred.
Customers must ensure that they enter the correct delivery address details at the time of ordering, or check the details on the emailed recept if the order is placed by phone. Should you enter the wrong address, Best Pool Supplies is not obliged to re-send the order to the correct address at our expense.
If you order an item that is out of stock, we will notify you within 72 hours by email or phone.
If for any reason we are unable to ship within 14 working days we will notify you by email or phone within that period.
Best Pool Supplies recommends you seek on-site assistance from your local qualified pool professional prior to any purchase to find a suitable product for your pool. Due to the huge variety and complexity of pool systems and pool products, it is not possible for Best Pool Supplies to have full knowledge or complete details of your pool system. We cannot accept responsibility for merchandise that is not compatible, or does not function with your system. If in doubt, we always recommend that the buyer contact the manufacturers directly before the purchase to determine that the product will be suitable in their environment. All pool equipment should be installed by a qualified pool technician and the buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty.
Best Pool Supplies offers 30 day refunds on all purchases
In the unlikely event that your are not satisfied with the product you have purchased from Best Pool Supplies, you can return it to us within 30 days of the purchase date for refund or store credit.
- You must contact us within 30 days of purchase to obtain RAN (Return Authority Number) in order to return the item.
- The returned item has to be in unused in its orginial condition and in original packaging.
- Shipping costs are not refundable.
- All items expect Daisy Pool Covers and Rollers attract $15 restocking fee.*
- All Above Ground Pools attract $100 restock fee.*
- Daisy Pool Covers, Rollers and Accessories attract 15% restocking fee.*
- Customer is responsible for the return freight costs.*
- Once we receive the returned item we will refund your payment within 5 business days.
* For faulty, incorrectly supplied or damaged items restocking fee is not applicable and return freight costs are covered by Best Pool Supplies.
All products sold at Best Pool Supplies come with a manufacturer warranty. In the event you feel you have a defective product please fill in the warranty claim on our website www.bestpoolsupplies.com.au/warranty. Once we receive your claim we will be contact you within 1 business day to assist you with the problem. If needed we will lodge warranty request with the manufacturer on your behalf and someone from manufacturer aftersales team will be in contact with you to resolve the issue.
Best Pool Supplies does not express or imply any warranty. All warranties are the responsibility of the manufacturer. Best Pool Supplies expressly disclaim liability for any injury, loss, or damage of any kind arising from the use or inability to use any item we sell.
If the item has to be returned to Best Pool Supplies, manufacturer or manufacturers warranty agent in order to be serviced or replaced under warranty, the customer is responsible for all shipping, handling or transportation charges of the product.
Protection of Data
The protection of your data is very important to us. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for the following reasons:
• to process your order
• to provide you with the best possible service
• to process warranty requests
We may have newsletters in the future and will give you the chance to opt out.
The type of information we will collect about you includes:
• your name
• phone number
• email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Best Pool Supplies website may contain links to other websites operated by third parties, and these sites may likewise contain links to other websites. Despite conducting careful checks, we assume no liability for the content of external links. The operators of the sites linked to and from this site are solely responsible for their contents. We hereby expressly distance ourselves from all content of any and all websites linked to the Best Pool Supplies website. We cannot take any responsibility for the content of the data protection guidelines of third-party websites.
Australian law shall apply. To the extent legally permitted, the place of jurisdiction is New South Wales, Australia.
Best Pool Supplies reserves the right to make changes to this site and the Terms and Condition at any time.