Privacy Policy

Privacy Policy

Effective Date: 12 June 2023

This Privacy Policy ("Policy") explains how we, Best Pool Supplies Pty Ltd, collect, use, disclose, and protect personal information that we obtain from users ("Users") through our platform ("Platform"). We are committed to respecting and protecting your privacy, and we comply with all applicable laws and regulations regarding the collection, use, and retention of personal information.

1. Information We Collect

We may collect the following types of personal information from Users:

  • Contact Information: We may collect and store information such as your name, email address, phone number, and mailing address when you register an account on our Platform or provide it to us through other means.
  • Usage Information: We may collect information about how you interact with our Platform, such as your IP address, device information, browser type, operating system, and referring URL. This information helps us analyze trends, administer the Platform, and improve our services.
  • Transaction Information: If you make a purchase or engage in any financial transactions on our Platform, we may collect and store information about the transaction, such as name, email, billing address, and purchase details.
  • User-Generated Content: We may collect and store any content that you submit to our Platform, including messages, reviews, and other contributions.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the Platform, including user account management, customer support, and personalized user experiences.
  • To improve the Platform's functionality, content, and services, and to develop new features and offerings.
  • To communicate with Users, including sending transactional emails, service-related announcements, and promotional messages. You may opt-out of receiving promotional messages by following the unsubscribe instructions provided in the communication.
  • To process transactions and fulfill orders made on the Platform.
  • To protect the security and integrity of the Platform and our users, as well as to prevent fraud and abuse.

3. Data Processing and Sharing

We process personal information provided by Users on the basis of their consent or as necessary to fulfill our contractual obligations or legitimate interests. We may share personal information with the following parties:

  • Service Providers: We engage trusted third-party service providers to perform certain business-related functions, such as website hosting, data analysis, payment processing, and customer support. These service providers have access to personal information only to the extent necessary to fulfill their obligations and are obligated to maintain its confidentiality.
  • Legal Compliance: We may disclose personal information if required by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred or disclosed as part of the transaction. We will take reasonable steps to ensure the confidentiality and security of personal information during such transfers.

4. Data Retention and Deletion

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. If you wish to request the deletion of your personal information, please contact us using the information provided at the end of this Policy. We will make reasonable efforts to promptly respond to and process such requests, subject to any legal and contractual obligations.

5. Security Measures

We employ reasonable security measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Platform is not intended for children under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

7. Changes to this Policy

We may update this Policy from time to time by posting the revised version on our Platform. The updated Policy will become effective as of the date it is posted. We encourage Users to review this Policy periodically for any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:


10 Dixon St
Yatala QLD 4207

1800 100 417


By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Best Pool Supplies Pty Ltd

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