Refund & Return Policy

Return and Refund Policy

If you're not satisfied with your purchase, you can return it within 30 days of the purchase date for a refund.

Conditions

• Contact us within 30 days of purchase to obtain a Return Authority Number (RAN) before sending anything back.
• Items must be unused, in original condition, and in original packaging. Returns not in original packaging may attract additional fees.
• Shipping costs are non-refundable. Return freight is at the customer's expense.
• Once we receive your return, refunds are processed within 5 business days.

Restocking Fees

A 20% restocking fee applies to most returns. The following exceptions apply:

• Above Ground Pools & Spas — flat $100 restocking fee
• Daisy Pool Covers — 20% if the cover has not been used on water; 40% if it has
• Daisy Rollers & Accessories — 15% restocking fee
• Bestway and MSpa Above Ground Pools & Spas where packaging has been opened and the pool set up — cannot be returned

Faulty, Damaged or Incorrectly Supplied Items

No restocking fee applies and return freight is covered by Best Pool Supplies.

For questions contact us on 1800 100 417 or via our Contact Us form.