Refund & Return Policy
Return And Refund Policy
Best Pool Supplies offers 30 day refunds on all purchases
In the unlikely event that your are not satisfied with the product you have purchased from Best Pool Supplies, you can return it to us within 30 days of the purchase date for refund.
- You must contact us within 30 days of purchase to obtain RAN (Return Authority Number) in order to return the item.
- The returned item has to be in unused in its original condition and in original packaging. If not return in the original packaging restocking fees may apply.
- Shipping costs are not refundable.
- All items except Daisy Pool Covers and Rollers and Above Ground Pools attract $25 restocking fee.*
- All Above Ground Pools and Spas attract a $100 restocking fee.*
- Bestway Above Ground Pools where the packaging has been opened and set up can not be returned.
- Daisy Pool Covers 20% restocking fee if the cover has not been on the water and 40% if the cover has been used on the water, Rollers and Accessories attract 15% restocking fee.*
- Customer is responsible for the return freight costs.*
- Once we receive the returned item we will refund your payment within 5 business days.
For any questions about our “Return and Refund Policy” contact us on 1800 100 417 or submit an inquiry through our “Contact Us” form...
* For faulty, incorrectly supplied or damaged items restocking fee is not applicable and return freight costs are covered by Best Pool Supplies.